Frequently Asked Questions
SHIPPING
What Shipping Methods Are Available?
DHL Express, EMS via Postal Service, Boda Delivery, Bus, and Taxi.
Do You Ship Internationally?
Yes, we do ship internationally. Customers can choose DHL Express, EMS via Postal Service, or Via Bus in East Africa.
How Long Will It Take To Get My Package?
DHL Express takes two working days. EMS via Postal Service takes up to 14 days. Bus shipping to South Sudan, Tanzania, and Kenya takes two days. Boda Delivery within Entebbe and Kampala up to 2 hours. Taxi Shipping within Uganda up to one day.
PAYMENT
What Payment Methods Are Accepted?
Customers can pay using credit and debit cards. Customers within Uganda can use Airtel and MTN Mobile Money Service.
Is Buying On-Line Safe?
Buying online with us is very safe because we have SSL certificate which prevents data breaches and we do not share customer data with any third-party companies.
Order & Returns
How do I place an Order?
Orders can be placed using the shopping cart or sending an email to istrivemarketplace@gmail.com or via WhatsApp or Telegram to +256709734539.
How Can I Cancel Or Change My Order?
Customers cancel orders or change orders by sending an email to istrivemarketplace@gmail.com or via WhatsApp/Telegram to +256709734539
Do I need an account to place an order?
Customers must register / create a FREE account to place an order. No payment information is required to create a FREE account.
How Do I Track My Order?
Customers can track orders using tracking numbers provided by the shippers. Additionally, customers can contact us at istrivemarketplace@gmail.com or via WhatsApp and Telegram at +256709734539
How Can I Return a Product?
Customers can return their products using the selected delivery method. Customers planning to return any item should first contact us at istrivemarketplace@gmail.com or via WhatsApp / Telegram + 256709734539